Service Guarantee

 

Kelli Payne Healthy Hair Artist wants all of my clients to love their hair, if you aren't completely in love, please let me know! I will be happy to correct the issue at no additional cost within 48 hours after appointment. Re-do guarantees do not apply if the client decides to change the original style given at their last appointment. Please keep in mind, all hair enhancement installs are guaranteed and any repairs to the original install are free of cost. Absolutely no refunds will be given.

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Payment Methods

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I accept cash, personal checks, Zelle(Quick Pay), Paypal, Cash App. (Visa, Master Card, Discover and American Express) A 3% fee will be added to the clients bill for any credit card charges.

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Late/Cancellations/No Shows

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Your appointments are incredibly important to me, that's why I reserve a time especially for you. I understand that unexpected crazy things happen in life and we sometimes run into scheduling conflicts. If you're going to be running late, please call or text me to inform me as soon as possible. If I haven't heard from you and now it's more than 15 minutes past your appointment time, your services will be cancelled and will need to be rescheduled. I desire for all my clients to feel special and want all of them to receive their important reserved time slot. I value everyones time and want to give a remarkable, healthy, quality service in the most timely fashion. I request at least 12 hour notice for any cancellations, this provides me with at least some time to possibly provide services for another client that may be on my waitlist. Confirmation text and emails are provided in advance for your convenience. After 2 no shows, making online appointments will be restricted and must be approved.

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Salon Visitors/Animals

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Due to me working from my home, my waiting area is my living room. I ask that you refrain from bringing more than one additional guest due to it being my personal living quarters with my family. Unfortunately, I do not allow pets of any kind unless they are service animals with proof of documentation.